bk

Dear Coustmers

Dispatch in general within 1-3 working days after booking for ready stock.

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 Return and exchange policy

Return or exchange only when there are any genuine manufacturing defects.

Pls ask ur Client to make video when received parcl...full video seal pack to open

Without video no return no exchange no complaint

Example of unboxing video : https://youtu.be/94ZZgP_Es_E

You have to inform us about any defects or issues within 24 hours of receipt of the parcel than after No return or exchange will be entertained. 

 No refund/return/exchange for  minor color or minor quality issues..

 

       
Note .small thread pulls, light stains, colour change, quality,shoes pasting,over colour printing and all are not considered as damages.
No return or exchange if we send products as per your given sizes. We will not be responsible if you had given us a wrong Sizes.  So take the proper sizes in Inches/numbric from your customers.

 There is slight color variations due to light settings and screen resolution.

Don't ask for tracking immediately after making payment..
Some members asking me same day for  tracks .it's not possible to provide same day track .

 if Ur parcel is not received within 7 business days inform me

COURIER  DEPARTMENT HAS TOO MUCH WORK LOAD , MAY BE DATA NOT UPDATE IN TRACKING IN FEW DAYS

    We won't take any responsibility for misplacement of couriers if u provided wrong pH.no.or incomplete address
        

 

IF WE ARE SAYING WE WILL EXCHANGE/RETURN THE PIECE(if any manufacturing fault is there)

THAT PIECE HAS TO BE DISPATCHED/RETURN BACK TO US IN 24 HRS

RESHIP CHARGES WILL BE APPLICABLE IF PARCEL RETURN DUE TO SHORT ADDRESS OR PHONE NO. Not AVAILABLE...

 

 

Courier
I am not the owner of any courier services.
So I am only sending the parcel through courier.if any dealyed in courier service I am not responsible for delay because it's not in my hand.But 24X7 support from our side with 100% effort to solve issue.if issue not solve them mutual discusion.
Don't asked for refund/cancelled order due to delayed in courier shipment.keep patitence and cooperate.
BrandFactory will not refund/cancelled order due to delayed in service.

 

 

Keep these things in mind..happy sales

Due to Covid 19 parcels are taking longer time to be delivered kindly don't take any urgent  order or with any kind of date boundation

Thanks

brand kada